Terms of Service

1. Introduction

1.1 These Terms of Service (“Terms”) set out the agreement between Elite Boiler Repairs (“we”, “us”, “our”) and the customer (“you”, “your”) for the supply of boiler repair, servicing, and installation services.

1.2 By booking a service, accepting a quotation, or allowing our engineers to begin work, you agree to be bound by these Terms.

1.3 These Terms apply to all work carried out by Elite Boiler Repairs within Scotland, England, Wales, and the Republic of Ireland.

1.4 Nothing in these Terms affects your statutory rights under UK or Irish consumer law.

2. Our Services

2.1 We provide the following services:
•    Boiler repairs and fault diagnostics
•    Boiler servicing and maintenance
•    Boiler replacements and installations
•    Gas safety inspections and certification
•    Heating system advice and related support

2.2 All work is performed by qualified, fully insured, and registered engineers — RGI (Republic of Ireland) and Gas Safe (UK).

2.3 Our standard working hours are 8am to 8pm, Monday to Friday. Emergency call-outs outside these hours may incur an additional charge, which will be confirmed before attendance.

3. Estimates and Quotations

3.1 Any estimate or quotation provided by us is valid for 30 days from the date of issue unless stated otherwise.

3.2 Estimates are based on the information available at the time of inspection. If additional faults or work are identified once the job begins, we will notify you immediately and agree on any revised costs before proceeding.

3.3 All prices are inclusive of labour, materials, and VAT (where applicable).

3.4 We reserve the right to withdraw or amend any quotation before it has been accepted in writing.

4. Booking and Access

4.1 When booking a service, you agree to provide accurate contact details and ensure our engineers have safe and reasonable access to your property.

4.2 A responsible adult aged 18 or over must be present at the property during the appointment.

4.3 We reserve the right to charge a call-out fee if:
•    We are unable to gain access to the property, or
•    The appointment is missed without at least 24 hours’ notice.

5. Payment Terms

5.1 Payment is due immediately upon completion of the work, unless otherwise agreed in writing.

5.2 We accept payment by cash, card, or bank transfer.

5.3 For boiler installations or larger projects, a deposit may be required before work commences, with the balance payable on completion.

5.4 Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998 (UK) or the European Communities (Late Payment in Commercial Transactions) Regulations 2012 (Ireland).

6. Cancellations and Rescheduling

6.1 You may cancel or reschedule an appointment free of charge by providing at least 24 hours’ notice.

6.2 Cancellations made within 24 hours of the scheduled appointment may be subject to a call-out or cancellation fee.

6.3 We reserve the right to reschedule appointments due to unforeseen circumstances such as engineer illness, severe weather, or supplier delays.

7. Warranties and Guarantees

7.1 All new boiler installations include a manufacturer’s warranty, subject to registration and adherence to the manufacturer’s servicing requirements.

7.2 Repairs and parts fitted by Elite Boiler Repairs carry a 12-month workmanship guarantee, unless otherwise specified.

7.3 Our warranty does not cover:
•    Damage caused by third-party interference or unauthorised repairs
•    Wear and tear or faults caused by neglect, misuse, or power supply issues
•    Pre-existing faults or unrelated issues

7.4 We accept no liability for issues arising from external factors such as frozen pipes, power cuts, or gas supply interruptions.

8. Safety and Compliance

8.1 All work is carried out in accordance with:
•    Gas Safety (Installation and Use) Regulations 1998 (UK)
•    Irish Gas Safety Regulations 2013
•    Building Regulations and relevant national safety standards in the UK and Ireland

8.2 Only qualified and certified engineers will carry out gas work. You must not attempt to repair, service, or interfere with gas appliances yourself.

8.3 We reserve the right to refuse work that is unsafe, non-compliant, or outside our approved scope.

9. Liability

9.1 We are not responsible for:
•    Damage to existing systems or components that were already faulty or unsafe
•    Consequential or indirect loss (including business interruption or loss of income)
•    Any issue arising from the customer’s failure to follow advice or maintenance guidance

9.2 Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, or for fraud or misrepresentation.

10. Materials and Parts

10.1 All materials and parts supplied by us are sourced from trusted, approved suppliers and meet the required safety standards.

10.2 Any parts replaced during a repair become our property unless you request otherwise before work begins.

10.3 Special-order parts may require advance payment and are non-refundable once ordered.

11. Data Protection

11.1 We handle all personal information in accordance with our Privacy & Cookie Policy, which complies with the UK GDPR, the Data Protection Act 2018 (UK), and the Irish Data Protection Act 2018.

11.2 By booking a service, you consent to the use of your contact details for communication regarding your appointment, invoice, and related service records.

12. Force Majeure

12.1 We will not be held liable for delays or failures to perform our obligations due to circumstances beyond our reasonable control, including severe weather, strikes, supply shortages, accidents, or government restrictions.

13. Complaints

13.1 We are committed to resolving all issues promptly and fairly. If you are dissatisfied with any aspect of our service, please contact us using the details below:
Elite Boiler Repairs
Email: eliteboilerrepairs@gmail.com
Phone: (+353) 86 271 8526
Address: 11 Riverside Road, Clonshaugh, Dublin D17 RT22

13.2 We will acknowledge your complaint within 5 working days and aim to provide a full written response within 15 working days.

13.3 If you remain dissatisfied after following our internal process, you may contact:
•    The Competition and Consumer Protection Commission (CCPC) in Ireland – www.ccpc.ie
•    Citizens Advice Consumer Service in the UK – www.citizensadvice.org.uk
•    Or the Gas Safe Register if your complaint relates to gas safety.

14. Governing Law and Jurisdiction

14.1 These Terms are governed by the laws of Scotland, England, Wales, Northern Ireland and the Republic of Ireland, depending on where the service is provided.

14.2 Any disputes will be subject to the exclusive jurisdiction of the courts in the region where the service took place.
 

15. Contact Us

If you have any questions about these Terms or would like to discuss a service, please contact:
Elite Boiler Repairs
Email: eliteboilerrepairs@gmail.com
Phone: (+353) 86 271 8526
Address: 11 Riverside Road, Clonshaugh, Dublin D17 RT22